Tired of using faxes to resolve ACH exceptions?
ACH exceptions costs the industry $96 million a year. There is a better way to spend your time and money. Simply use PCM to automate bank-to-bank and bank-to-originator communications.
Working Together, We Can Make A Difference for the Industry
The ACH network is one of the most efficient payment networks in the world. However, from time to time, banks receive questions from their customers regarding ACH payments. These requests could be for a record of authorization, a copy of a converted check, or a permitted return, just to name a few. Resolution typically requires a time-consuming and manual process involving numerous phone calls and faxes.
Expedite request resolution by going to a single portal for all financial institutions, regardless of ACH operator
Reduce the manual effort of receiving, logging and tracking the status of ACH exception requests
Deliver a secure, hosted service suited for FIs and Originators and eliminate reliance on fax technology
Provide insight to all exception participants, eliminating wasteful follow-up calls and emails
Free staff time to focus more on delivering enhanced customer service and less on tedious and repetitive tasks
Record of Authorization Request
Request for Permitted Return
Originator Information Request
Check Copy Request
General Information Request
IAT Additional Information Request *No other exception services support IAT additional information exception cases
Register for a FREE guest account if you need to send a single ACH Record of Authorization request to a specific ODFI. Guest accounts are provided by full-subscribing members to expedite the resolution of exceptions.
Basic membership is available to any financial institution that has fewer than 10 ACH exception cases per month. Basic members can create a Request for Record of Authorization to ANY ODFI. Requests for all ODFIs can be monitored through the PCM portal. Basic members can
also search their history for requests that were previously closed.
- Importing and Exporting cases to integrate with existing bank systems
- Originator Access for straight-through processing of exceptions
- Exception Automation eliminates the majority of ODFI exception “touches”
- Alerts and Notifications to prevent missed deadlines
- SSO Integration is available for almost any banking system
- Audit and History of all case activity